Frequently Asked Questions
Have a question? We gathered the answers to some popular questions below. If you can't find an answer, feel free to contact us and we'll be happy to help.
What if I am contracted and/or self-operated? Can your software still help me?
Yes, our software is designed to help both contracted and self-operated areas.
For contracted institutions, RevenueVision® can assist in the initial RFP process by tracking responses to contract proposals, documenting awarded contracts, and further managing those contracts by tracking important terms, dates, amendments/renewals, assets, budgets, financial terms, invoicing (which can be emailed directly to anyone of your choosing), any statistical information related to the contract (including declining balances, sales, profit/loss, transactions, etc.), and documents that can also be emailed directly from the system.
For self-operated institutions, RevenueVision® can act as a database for your source systems — sales and transactions, profit/loss, labor hours and wages, online ordering, student housing information, student demographics, and much more. We create our database tables to match closely with your files for seamless uploading, and combine your data sources to gather your important KPIs and analysis.
Does RevenueVision® only track revenue-generating contracts?
The system is named RevenueVision® because we strive to optimize and improve your operational revenue. However, it can also track expense-based contracts and internal agreements such as MOUs. As long as it has a date and a signature, it can be tracked.
Do you integrate directly with source systems (Banner, Dynamics, PeopleSoft, Micros, Grubhub, etc.)?
We do not integrate directly with your source systems, but we have a series of solutions to get your source data into RevenueVision®. The first is our internal upload capability, where someone from your team uploads the data at whatever frequency you dictate. The second is our web services solution, where your IT personnel write a script to call our web services to auto-upload data at a frequency of your choosing — some institutions upload daily, though weekly is more common.
We are flexible when it comes to the data received; we match the structure of your data for seamless uploads.
What types of licenses/subscription models do you offer?
Named User License: Specifies the number of users and their access type (read-only or update).
Enterprise License: Unlimited users for your entire institution.
Departmental License: Unlimited users within your department.
Departmental and enterprise licenses are based on your total auxiliary revenues for the fiscal year of purchase. There is a one-time upfront cost for implementation and training, included in your first-year subscription invoice.
Are there additional modules not included in the base subscription?
Yes — add-on modules include Workflow (pre-award routing and approvals), Report Scheduler (automated scheduled reports emailed to a distribution list), Operational Statistics (high-granularity data, down to 30-minute POS intervals), GASB-87 (lease accounting compliance), Data Loading (our experts upload your statistical data), Concierge (full contract management by our experts), and RevenueVision® Connect (RESTful web services integration).
See Optional Modules for details.
What is covered in support services?
Support covers unlimited calls and emails to the support team Monday–Friday, 8am–6pm EST, plus any refresher webinars needed after your training sessions are complete. Additional training, implementations, and re-implementations are an additional cost, usually on a time-and-materials basis.
What types of reports/KPIs are currently tracked in RevenueVision®?
Commission and sales trends, food and labor cost percentages, check averages, plate costs, profit/loss per customer, inventory analysis, inventory turnover rates (monthly/quarterly/annual), average transactions per customer, average sale per customer, highest remaining balances by GPA, and much more.